Complaints and Concerns

It is inevitable however when we work with children with such challenging behaviours that there can be differences of opinion. We are just one part of the team around a child and there is opportunity for sharing of thoughts and opinions. Sometimes however when emotions are running high, frustration can set in and for this reason we have in place a very clear complaints policy which applies to both adults and children. There is a link to this policy on this page. 

We would always prefer to hear about any niggles and frustrations however small straight away so we might resolve these informally and quickly. We believe this is the better most effective path to building trusting relationships with our stakeholders. Therefore if you are frustrated by anything, no matter how small you might think this is, please contact one of the following members of staff immediately to bring this to our attention: 

Your child’s tutor – can be contacted by email or phoning the office 

Your child’s main LSA – can be contacted by email or phoning the office 

Abi Morgan, Principal – abigailmorgan@libraschool.co.uk 

Brigitte Dane, Headteacher – Brigittedane@Libraschool.co.uk

Our policy does provide detailed information on how to escalate a complaint if we have not managed to resolve it informally for you.